Awaiting Order Arrival
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Ordering & Payment
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
After sales
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Refund
Keep the product in its original packaging along with all documents confirming the purchase and refund. You will need this for further communication with the seller and the payment system.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
If the contents of the parcel are suspicious to customs officers (for example, many identical goods), it may be further checked.
If all other options fail, you may need to consider taking legal action. This can be a lengthy and costly process, so it's important to weigh the potential benefits against the risks and costs.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
Orders & Delivery
Once your order is confirmed, you will receive a tracking link via email or WhatsApp. Additionally, you can log in to your account to check the “Track Your Order” page at any time.
Track the status of your order: Woodmart marketplace provides the ability to track the status of an order by tracking number.
If your order is delayed, simply share your order number with us via the Contact page or WhatsApp. Our team will promptly take action to resolve the issue.
We apply a delivery fee for all orders under AED 100. However, any order over AED 100 enjoys free delivery throughout the UAE.
Payments & Refunds
We accept online card payments, bank transfer, and cash on delivery (UAE only).
Yes, COD is available across the UAE. For GCC and international orders, payments must be made online.
If you receive a damaged, defective, or incorrect item, please report it within 48 hours of delivery. Our team will arrange a replacement or issue a refund as per our return policy.
Items must be unused, uncut, and in original packaging. Any product that has been cut, modified, installed, or used in any way will not qualify for return or refund.
Custom cut or specially manufactured products are non-returnable unless faulty.
Products & Stock
Yes, the website reflects live inventory. In rare cases of unavailability, our team will contact you with alternatives or refund options.
Yes. Acrylic, polycarbonate, ACP sheets, and other signage materials can be cut to your required size. Custom colors or finishes can also be arranged depending on availability.
Yes. We offer competitive pricing for bulk orders. For large volume needs, reach out to our sales team for a customized quotation tailored to your specifications.
Account & Support
No, guest checkout is available. However, creating an account makes it easier to manage orders, track shipments, and reorder products.
You can reach us via the Contact Us page, WhatsApp, or by calling our office during working hours.