Privacy Policy

Last updated: March 5, 2026

Desert Sign Trading LLC, Dubai, United Arab Emirates, respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, mobile applications, and related services.

1. Scope

This Privacy Policy applies to:

Our website at desertsign.store

Our iOS and Android mobile applications

Customer support, order processing, and account services connected to our platform

2. Information We Collect

We collect information you provide directly and information generated when you use our services.

Account and profile information
Name, email address, phone number, password, and account identifiers.

Authentication information
If you sign in with Apple or Google, we receive the account details required to authenticate your login and operate your account securely.

Order and billing information
Delivery address, billing details, order history, cart and checkout data, payment method selection, invoices, and refund records.

Phone verification information
When phone verification is enabled, we process your phone number and one time password verification status to secure accounts and checkout activity.

Communication information
Messages sent to us through support channels, along with related records needed to resolve your request.

Technical and usage information
IP address, device type, operating system, browser or app version, session timestamps, crash and error events, and service performance logs used for reliability and security.

Permissions based information
If you allow access, we may process camera or photo library content to support image uploads, order related files, and account features.

3. How We Use Your Information

We use personal information to:

Create and manage your account

Process orders, payments, shipping, and returns

Provide order status updates by app notification, email, SMS, or WhatsApp where applicable

Verify account ownership and protect checkout from misuse

Respond to customer support requests

Improve platform performance, stability, and security

Comply with legal, accounting, and regulatory obligations

4. Marketing Communications

Where permitted by law, we may send promotional messages to users who have opted in. These messages may be sent through channels such as email, SMS, or WhatsApp.

You can opt out of marketing communications at any time through available unsubscribe instructions or by contacting us directly.

5. Payments

Online payments are processed through secure payment infrastructure. Desert Sign does not store full payment card numbers on its own application servers.

Cash on delivery and business credit orders are recorded and processed for order fulfillment, accounting, and support operations.

6. Sharing of Information

We do not sell or rent your personal data.

We share information only when necessary to operate the service, including with payment processors, shipping or logistics providers, messaging infrastructure providers, cloud hosting and security providers, and professional service providers that support business operations.

We may also disclose information when required by law, legal process, or to protect rights, safety, and platform integrity.

7. Advertising and Tracking

We do not share personal information for third party advertising sales or data brokerage.

We do not permit unauthorized tracking of users across unrelated third party apps or websites through our platform services.

8. Cookies and Similar Technologies

Our website uses cookies and related technologies to keep sessions active, remember preferences, secure transactions, and improve performance.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

9. Data Retention

We retain personal information only for as long as necessary for legitimate business purposes, including order fulfillment, customer support, fraud prevention, accounting records, and legal compliance.

When retention is no longer required, we delete or anonymize data according to operational and legal requirements.

10. Data Security

We apply administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, misuse, loss, alteration, and disclosure.
We continuously monitor and improve our security controls.

11. Your Rights and Choices

Subject to applicable law, you may request:

Access to personal information we hold about you

Correction of inaccurate or incomplete data

Deletion of your personal information where legally permitted

Restriction or objection to certain processing activities

Withdrawal of marketing consent

To submit a request, contact us using the details below.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised last updated date.

13. Contact Information

Desert Sign Trading LLC
Dubai, United Arab Emirates
Phone: +971 4 267 3550
Email: [email protected]